Listening means to understand the message being conveyed. Through assumptions, judgements or our own preconceived ideas – our interpretations can become flawed and distorted. Better listening helps avoid conflict and misunderstandings and can improve productivity and ability to communicate in every arena of life.
Listening takes effort! Being an active listener takes ample concentration. By focussing carefully on the other person rather than thinking of counter arguments or planning our subsequent responses – we can maintain undivided attention and show respect.
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